Privacy policy

Terravia Excursions ("we," "our," or "us") values your privacy. This policy explains how we collect, use, and protect information through our rental and excursion services ("Service") and our website at www.terravia.ca ("Website").

By using the Website or Service, you agree to this policy and to our Terms of Service. If you do not agree, please discontinue use. We may update this policy from time to time; the latest version will always be posted here.

Information you provide directly may include:

• Contact details — name, phone, mailing address, email.
• Account and payment details — login credentials, payment method, billing information.
• Communications — questions, feedback, survey responses, marketing preferences.

Information collected automatically may include:

• Technical data — browser, IP address, cookies, operating system.
• Usage data — pages visited, time on site, interactions with content.

We may use Google Analytics or similar tools to collect traffic and usage information. Cookies are small text files that help us analyze performance, remember preferences, and improve the Website experience.

We share information only as reasonably necessary to operate our business:

• Within Terravia and affiliates for operational purposes.
• With trusted service providers (e.g., payment processors, marketing or booking tools).
• With law enforcement or regulators if required by law.
• With your consent for any additional disclosure.

We do not sell, trade, or rent your personal information.

We maintain reasonable administrative and technical safeguards to protect your data. However, no system is completely secure, and you use the Service at your own risk.

We retain personal information only as long as necessary to deliver the Service, comply with legal obligations, or resolve disputes.

Questions or concerns about this Privacy Policy? privacy@terravia.ca