Legal

Terms of Service

Effective Date: October 2025

1. Payment

Full payment is required before bikes are released. Payment must be made online only. We accept all major credit cards.

2. Security Deposit

A valid government-issued photo ID and credit card are required at pickup. Discover EVO reserves the right to pre-authorize a security deposit on your card.

3. Damage, Loss & Responsibility

All renters must sign a Liability Waiver accepting full responsibility for the equipment.

Renters under 18 require a parent or guardian's consent.
Damage, loss, or theft will be charged at full retail replacement value, including repair costs. Please treat all bikes with care to avoid additional fees.

4. Cancellation & No-Show Policy

48+ hours notice: Full refund
24–48 hours: 50% refund
< 24 hours or no-show: No refund

Weather-related exceptions may result in rental credit at our discretion.

5. Right of Refusal

Discover EVO reserves the right to refuse a rental if it poses a risk to the renter, others, or our equipment. Reasons include intoxication, unsafe behaviour, or severe weather conditions.

6. Liability Waiver & Safety Requirements

All participants 18+ must sign a waiver.
Riders under 16 must be accompanied by a parent/guardian.
Helmets are mandatory.
Riders must obey traffic laws and trail signage.

7. After-Hours & Late Returns

Rental time begins at the reserved start time. Late returns incur standard hourly fees unless delayed by unsafe conditions (as determined by Discover EVO).

After-hours pickups or returns must be pre-approved and may incur extra charges.

8. Delivery & Pickup

Delivery and pickup are available for an additional fee and must be arranged at the time of booking.